Frequently Asked Questions

FAQ’s regarding COVID-19 

The following questions and answers have been developed to help answer your questions. If you have a question not answered below, please email us at memberservices@ymcagta.org. We will do our best to get back to you as soon as possible and post any updates here. Thank you for your patience and understanding during this unprecedented situation.

Please remember to keep in touch by joining us at @ymcagta on Facebook Live where we’ll be offering fitness classes. If you can’t join us live, visit our Youtube channel for past classes to keep you moving at home

As of Monday, March 16, 2020, we have stopped processing all membership payments. We will not process any further payments until we resume operations.

We are processing requested membership cancellations as quickly as possible. Rest assured any credits for unused time will be available to you to use once we resume operations. We want to thank you for your patience as we move through this difficult time.

If you request your membership to be suspended, we will suspend it as of the date of the temporary closure (March 15, 2020). Any credit for time paid for but not used will be applied towards your renewal or purchase of other YMCA of Greater Toronto programs or services.

All members who do not request cancellation of their membership will be put on hold.

  • You won’t need to do anything when we re-open to restart your membership. We will automatically apply any credits that you may have to your future payments.
  • We will not remove your children from their registered programs and they can resume as soon as classes begin. No need to re-register.

If you would like to cancel your membership please email us at memberservices@ymcagta.org. Please include your full name, membership number, membership category, and phone number. Please indicate if you are currently purchasing other YMCA services such as personal training. Please do not include any credit card or other sensitive personal information

We will email our members about any changes that may affect them. In addition, we will post the latest updates on our website at ymcagta.org/alerts. If you are not getting YMCA of Greater Toronto emails, please notify us at memberservices@ymcagta.org to put you on back on the email list.

As of March 16, 2020, all membership payments for all Health and Fitness services have been suspended. This includes; memberships, personal training memberships, and registered program payments.

We will keep them on your account, they will not expire and you can use them when you return

  • If you cancel your membership, we will also withdraw your child(ren) from any registered programs they are enrolled in.
  • If you do not cancel your membership, we will hold your child(ren)’s spots in all registered programs

Yes, you will be refunded for this course. We are cancelling all courses that are scheduled to begin between April 6 and April 30. Refunds for courses will be processed as quickly as possible. If you paid by credit card, the amount will be refunded back to that same card. If you paid by debit or cheque, you will receive a cheque in the mail. This process could take up to 6 weeks.

The Government of Ontario has announced that non-essential workplaces will remain closed as Canadians are urged to continue physical distancing as much as possible right now. Our Health & Fitness centres will therefore remain closed temporarily. We’ll continue to keep you in the loop at ymcagta.org/alerts. Once we have an update on our re-opening, we'll definitely be in touch to let you know. If you are not getting YMCA of Greater Toronto emails, please notify us at memberservices@ymcagta.org so we can put you back on our email list.

If you need to access something in your lockerette, please email memberservices@ymcagta.org to request access. They will forward your request to your centre. You will need to go through a screening before being given approval to come into the centre. Unless urgent, we ask you to wait until we reopen.

If you have questions please call us 1 (800) 223-8024 and we will get back to you as soon as we can. We ask for your patience during this unprecedented time.